Have any questions about
Please direct all rants, raves, and questions
regarding Adora Horton or your order to firstname.lastname@example.org, where we’ll
do our best to get back to you as soon as possible. (Due to the high
number of messages and comments we receive on Instagram, only support questions
sent via email will be answered.)
When can I expect a
response to my email?
Shop-related emails are answered by me, Adora
Horton. Please draft your emails accordingly. I typically answer within 48
hours and can be reached at email@example.com.
Who is Adora Horton?
Adora Horton is an emerging neo-abstract artist
and Illustrator and the force behind Adora Horton. She is from Indianapolis,
Indiana, but currently resides in Atlanta, GA. She works with clients for
custom paintings and also has participated in art shows nationwide. To see more of
Adora Horton’s work please follow her on Instagram at AdoraHortonArt or on
Shipping? Tell me about Domestic Shipping.
All orders shipped within
the United States are sent via USPS First Class and come with their very own
tracking number. Shipping prices are calculated during the check-out process
and are based on quantity and your location within the United States.
Orders are shipped within
five business days from when you placed your order and usually take up to one
week to reach their destination. Customization can also add an additional week
to that, so please keep that in mind when patiently awaiting your order.
What about International
We ship all over the world! However,
canvases do not ship to Australia. International orders are also shipped via
USPS First Class within five business days. Depending on where you exist in the
world, it can take longer than the standard one week for domestic shipping. For
example, packages to Australia can take up to 6 weeks! Although we do
everything we can to ensure a speedy delivery, once we ship it, it’s up to USPS
and your country's postal system.
Shipping prices are
calculated during the check-out process and are based on quantity purchased and
your location. Customs and import duties may be applied to your order when it
reaches its destination. Adora Horton is not responsible for these fees.
I can barely contain myself.
How do I track my order?
Tracking information sent in
shipment notification emails may take up to 24-48 hours to update with current
location. Depending on where you are in the world, your tracking may not update
beyond the USPS origin scan. If your domestic shipment info hasn't been updated
within 48 hours of receiving your tracking number, please feel free to hit me
up at AdoraHortonArt@gmail.com.
What if it never comes?
As we’re still a fairly
small, fledgling company, we can’t accept responsibility for packages that have
been stolen, mis-delivered, or lost by the occasionally unreliable USPS. If
such is the case, please email me at AdoraHortonArt@gmail.com, and we will work
with you to find a solution. Please note that we do not offer refunds and can’t
replace custom pieces.
What if something is wrong?
Or I want to exchange it for something else?
Should you have any issues with
your order, please email me at AdoraHortonArt@gmail.com within 5 days of
receiving your order. We do not accept requests for refunds, but can
accommodate most returns if contacted within the 5 day window.
We ask that you triple check our size chart
before ordering. Additionally, we cannot accept washed or worn clothing. Sorry,